Client Care Specialist - BDC

Our growing sales department is looking for ambitious, goal-oriented individuals to join our team. No automotive experience required but a plus. Call Center, Customer Service, and Retail Sales professionals looking for an opportunity to grow and develop your career apply here!

Luxury and reliability are hallmarks of the Lexus brand. At South County Lexus in Orange County, we strive to personify those traits by serving our Mission Viejo community. As a recipient of the "Elite Lexus Dealer Award," we have long been recognized as a Lexus dealer in southern California who excels in sales and service. Pay starts at $18/hour +commissions.

WHAT WE OFFER:

• Health & Dental Plan
• 401(k) Retirement Plan
• Paid Vacations
• Clear Promotion Tracks & Flexibility to Growth
• Long Term Job Security
• Friendly Working Environment

Responsibilities:

• Manage a high-volume of inbound customer inquiries by phone, email, text, and chat
• Respond to all inbound lead requests promptly
• Be a liaison between customers and the sales department
• Assist in implementing customer campaigns and marketing projects
• Must be comfortable with computers programs and smart devices
• Assist in generating reports and logs

Requirements:

• Call center experience a plus
• Dealership experience preferred
• Automotive Sales experience a plus
• Excellent phone, organizational, written, and oral skills
• Ability to instantly build rapport with clients with a friendly but professional demeanor
• Must have a valid driver’s license
• Positive Attitude
• Good verbal and written communication skills
• Self-motivation and self-sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations